Return Policy


We are pleased to offer a return policy to our customer, returns must be returned to us within 30 days of your purchase.

All the returns require to be non-used with Koko tag on; also you will need to bring the original invoice to us at the mean time. We do not accept any unwanted or be used products apart from quality problem.

You might have a question: why are KOKO hair products non-refundable if they are used? KOKO hair products are considered as a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be refunded for the safety of all of our customers.

All refunds please come to our showroom directly or email us with an image attachment of your refunds before you sending your refund.

Please feel free to contact us by phone or email if you need further information.